Zendesk Automation Archive Old Tickets Hidden Limitation

A customer says thanks and suddenly your solved Your SLA alerts fire after the breach, not before. By the time your team gets notified, the customer is already past the threshold and ... Attachments often contain sensitive information — and keeping them longer than necessary can increase risk and storage costs. Learn to send reminders to agents for on-hold Time-based workflows only work correctly when you are counting the right hours. A