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A ring group, or hunt group, rings multiple phone simultaneously when one number or extension is called, allowing a team to ... Hold music can be used on an individual phone number, line, ring group, or In addition to using these star codes, you can use the agent view in our desktop or mobile apps to pause and unpause all Directories allow your callers to reach an extension without knowing it from memory. You can determine which employees to ...
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Create a Call Queue in GoTo Admin
Add and Edit Contact Center Call Queues with the GoTo Desktop App
Add Intelligent Call Routing to a Dial Plan in GoTo Admin
Create and Manage Ring Groups in GoTo Admin
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Last Updated: May 24, 2026
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